Amazing Business Radio
Vance MorrisPublished on: 05/02/2025
Transforming Ordinary Businesses Through Extraordinary Experiences with Vance Morris Prioritizing Customer Retention over Acquisition
ServinCustomer Keepin'
Deliver Service Now Institute | Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Vance Morris
The Customer Experience of "Hidden Details"
Vance MorrisPublished on: 13/09/2024
Disney’s legendary customer experience goes beyond rides and characters—it’s in the hidden details. From a once-a-year Hidden Mickey to skeletons locked in a chess stalemate, these Easter eggs build layers of storytelling that captivate superfans.
Servin
Is Your Customer Service This Deceptive? How Bad Customer Service Turned Boneless Wings into a Courtroom Drama
Vance MorrisPublished on: 09/08/2024
How Bad Customer Service Turned Boneless Wings into a Courtroom Drama
customer service fail
How to piss off your customer in 5 easy steps
Vance MorrisPublished on: 07/12/2023
The step by step exact instructions on how to piss off a customer
customer service fail